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What Happens When You Use A Loss Assessor?
(And yes, we are Authorised & Regulated by the Financial Conduct Authority!)
Dealing with damage to your home or property can feel daunting—where do you even start, and how do you make sure the insurer really listens?
That’s exactly why we’re here. From the moment you call, we’ll take the pressure off your shoulders, explain things in plain English, and guide you through every step.
Scroll down to see how we strive to make the whole process simpler, smoother, and keep you in control.
Think of us as your calm in the chaos.
The right support can change the whole experience of your home insurance claim
A Quick Chat
You tell us what’s happened—we’ll listen, explain how we can help, and give you clear, friendly advice.
We Manage Everything
No more chasing or confusing calls—we talk to them for you and keep everything moving.
We Visit Your Home
We visit your property, measure, document & detail, and make sure nothing important is overlooked.
We Keep You Updated
You’ll get regular updates in plain language, so you always know what’s happening next.
We Do The Tricky Bits
Policies, evidence, forms—we’ll put your claim together properly, saving you time and stress.
We Reinstate & Complete
We make sure your claim is settled properly and can connect you with trusted local contractors if you need repairs.
Still have questions?
Here are a few we hear all the time — if you’re wondering the same, you’re not alone.
❓Do I have to pay for your service?
No — there’s no cost for our service when you appoint our approved contractors. You’ll just pay your insurance excess, like you would in any claim.
❓Can I use my own contractors?
Yes, although most clients choose to use our approved teams for speed, reliability, and the 12-month repair guarantee. We’re happy to talk through both options with you.
❓Can you deal with the insurer on my behalf?
Yes. That’s exactly what we do. We’ll speak to your insurer, their loss adjuster, and anyone else involved — so you don’t have to.
❓What types of damage do you deal with?
We help with fire, water, storm, flood, accidental damage and more — both residential and commercial. If you’re not sure, just ask.
❓What if I’ve already started my claim?
That’s totally fine. We can get involved at any stage — and often the earlier, the better. We’ll review where things are and help guide you from there.
Still not sure?
We’re always happy to have a quick, no-pressure chat to help you understand your options.
