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Meet our team
Local faces, national support.
When you appoint Concept Claim Solutions Stafford, you're not dealing with a faceless company or a call centre — you're working with real people who care about getting things right for you.
We’re based locally, serving Stafford and the surrounding areas, and we bring the reassurance of personal service with national backing.
Brandon Welborn
Loss Assessor | Property Repair Specialist | Project Manager
Brandon is the friendly face you’ll meet at your home. With over a decade of experience in carpentry and multi-trade repair work, he leads site visits, damage assessments, and oversees repairs with hands-on knowledge and professionalism.
He treats every property as if it were his own — making sure repair work meets the highest standard, and coordinating closely with contractors to get the job done properly.
Clients appreciate his down-to-earth approach and his attention to detail — because when it comes to your home, the details matter.
Sophie Jenkinson
Client Manager | Insurance Claims Specialist | BDMA Technician
Sophie is the person you'll hear from first — whether you're picking up the phone with a question, looking for reassurance, or receiving updates.
With over 11 years of experience in financial services and general insurance, she brings calm, clarity and structure to every claim.
As a qualified BDMA Technician, Sophie understands not just the insurance side of things, but the practical impact of damage on your home and life.
Her goal? To keep your home insurance claim moving smoothly, make things easier to understand, and ensure you always feel supported, informed, and in control.
