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No idea where to start?

Not sure what to do first? You’re not alone.
Starting a home insurance claim can feel overwhelming—especially when you’re dealing with damage to your home or property. This simple roadmap will walk you through what to expect, when to act, and how having the right support early on can make all the difference.

Timeline of what to expect when making a home insurance claim and using a loss assessor

What you need, when you really need it most. 

Every policyholder deserves expert support when dealing with a home insurance claim — no matter your situation. Whether it’s your family home, a rental property, or your place of work, our focus is what matters most to you.

Homeowners

From storm damage to burst pipes or kitchen fires, we take care of your whole home insurance claim from start to finish — assessing damage, liaising with your insurer, and overseeing repairs — so you can get back to normal, as soon as possible. 

Landlords

When your rental property is damaged, it’s not just bricks and mortar at stake — it’s your income, your tenants, and your time. We coordinate everything needed to protect your investment and minimise disruption.

Business Owners

Time is money when damage affects your business. We step in to manage the entire process on your behalf, helping to limit interruption and restore operations as quickly — and carefully — as possible.

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