What is a loss assessor?

A Loss Assessor is an independent professional who represents your interests, rather than those of the insurer. While your insurance company appoints their own Loss Adjuster to protect their interests, a Loss Assessor is focused on you. They ensure that your concerns are heard, the damage is thoroughly assessed, and your insurance claim is managed with your needs, your home, and restoring normalcy as top priorities.

Support can change everything about your home insurance claim.

Clarity From Day One

We explain what’s happening, what’s needed, and what to expect — in plain English. You’ll always know where you stand.

Professional Representation

We handle the paperwork, carry out a detailed survey, and present a report that supports your claim. Everything is evidence-backed and policy-matched.

Momentum When It's Needed Most

We chase, update, and keep things moving — no more chasing your insurer or waiting in the dark. You’ll stay informed and in control.

One Team From Start To Finish

Once your claim is agreed, we manage the repairs too. One team, one point of contact, and a home that’s properly restored.

Consumer complaints about insurance are rising fast

Insurance-related complaints made up a significant portion of the 305,726 complaints the FOS handled in 2024/25—a 54% increase compared to the previous year.

This surge highlights frustrations around how insurers manage claims—and why representation can help.

Source: https://www.financial-ombudsman.org.uk/data-insight/our-insight/annual-complaints-data-insight-2024-25?utm

Miscommunication is a major issue - especially around claim declines.

A report by Which? found that nearly 48% of claimants experienced problems such as delays, repetitive paperwork requests or lack of communication from their insurer during the process.

Meaningful communication and advocacy can make a real difference.

Source: https://www.ft.com/content/463ccb24-ccec-4b73-acc3-ad081c50b38b?utm

What does it mean to be FCA Regulated and how does it protect the customer?

Loss Assessors must follow FCA rules on conduct, transparency, and financial soundness.

Being regulated means we are held to high standards — putting your interests first, avoiding conflicts of interest, and making sure everything we do is clear, fair and not misleading.